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Collection Services

Once an account has aged past 120 days more than 80% of your in house effectiveness to recover that debt is exhausted. SR2 realizes this fact and as a result has developed a Three Phase method of collections. Once your staff has identified a slow or nonpaying account, usually after no more than 3 to 4 demands for payment, we recommend that you assign the account for collection with us. By doing so you receive the following benefits.

Reduction in in house costs
Increased recovery rate
Reduced collection costs

Phase I: Validation Phase (Written Demands)

Phase I consists of a series of psychologically designed contacts that provides a client with the highest recovery rate possible, diplomacy, and controlled cost while adding the impact of a third party. During this phase you receive either payment or we will identify the intent of the debtor earlier. At your option we will instruct your debtor to pay you directly or you can have them send money to us. Once your debtor has paid we will, at your option send them a Thank You letter at no additional charge.

Phase II: Investigative Phase

For those accounts that have not paid in Phase I, they are transferred to Phase II. During this phase of the collection process the account is assigned to a professional collector for intensive telephone follow up. As with all of our services, our collection staff is professional and respectful when negotiating with your debtor. Our goal is to affect a settlement arrangement in the least amount of time for our clients while providing your debtor with the highest degree of dignity possible. SR2 maintains a complete skip-tracing department for those debtors that you are unable to locate.

Phase III: Legal Phase

Should it be necessary, SR2 maintains a complete legal department. Unlike other agencies our attorneys work exclusively for our clients. At your option and should criteria for suit be met we will initiate litigation on your behalf. We will advance all court costs, service and process fees and any other fees necessary to obtain and exercise a judgment. This final Phase provides substantial recovery of funds thought to be non recoverable.

In the event that an account is still mot recovered we will report the account to credit.

At any Phase in the collection process you have continuous access to your accounts via eCollect. We will keep you informed of all communication and progress that we are making on your behalf. You may also communicate to us as well regarding any of your accounts. At SR2 we realize that communication is the key to successful recovery.

Technical support and customer service are also available telephonically thus providing our clients with every tool to be in constant contact with SR2.